The Surat Municipal Corporation (SMC) has officially launched its WhatsApp Chatbot Service today, enabling citizens to register complaints and access civic services with ease. This initiative, introduced before the announcement of the new budget, marks a significant step towards digital governance and a paperless administration.
Automated Complaint Registration on WhatsApp
Previously, Surat Municipality had provided a WhatsApp number for grievance redressal, where complaints were manually classified and forwarded to the responsible officers. However, with the launch of the new automated WhatsApp Chatbot Service, citizens can now file complaints directly through WhatsApp at 63599 30020, ensuring faster and more efficient redressal. Once a complaint is registered, it will be directly routed to the relevant department, significantly reducing response time.
Key Features of the SMC WhatsApp Chatbot Service
The newly launched chatbot is not limited to complaint registration but also offers a range of civic services that residents of Surat can access anytime. The key features include:
- Automated Complaint Registration & Status Tracking
- Property Tax and Water Meter Bill Information
- Details on Civic Amenities: Locate city health centers, civic centers, fire stations, libraries, swimming pools, reading rooms, community halls, and party plots
- Contact Information of SMC Departments & Officials
Upcoming Features: Digital Payment Services
SMC is also planning to introduce payment services through the WhatsApp chatbot. Once implemented, citizens will be able to pay property tax, water bills, and other charges directly via WhatsApp and receive instant receipts eliminating the need for physical visits to SMC offices.
This move of WhatsApp Chatbot Service by Surat Municipal Corporation (SMC) is aimed at making citizen services more accessible and efficient and aligns with the city’s vision of promoting digital governance and enhancing public convenience.
For any complaints or service inquiries, citizens can now use WhatsApp number 63599 30020 and experience a faster, more transparent grievance redressal system.
How to Use the Chatbot?
- Step 1: Save the number +916359930020 in your phone.
- Step 2: Open WhatsApp and send a “Hi” to start.
- Step 3: Follow the menu and select your desired service.
Also read, Cost Of Living In Surat – Everything You Need To Know (Updated 2025)
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